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Login Problem

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  • Login Problem

    I cant log in to the game cause I need to confirm it from my phone. I have a new number so I need to change it but the option is currently disabled.
    Any help please?

  • #2
    You need to contact support for that, post a ticket and wait a bit, they will ask you for your new phone number and then they will change it. I dont know why that option isnt still working since I had same problem like a year ago, but for now contacting support is the only way

    Комментарий


    • #3
      https://stalker.kayako.com/ There you can create the ticket.

      Комментарий


      • #4
        So I submitted a ticket, explained my problem, gave all my acc information as they asked. They asked if I wanted to use my email or a new phone number to do the confirmation thing, I choosed the email. Then the last message that I got from support is "That option doesn't available anymore. Sorry." and nothing more. I reply to that asking then to accept a new phone number, got no answer. Asked if there was a problem or something, got no answer.
        4 days after the last email, nothing has chenged.

        Any help and or idea? Please? I really dont know what to do now.

        Комментарий


        • #5
          Hey there, can you please state the ticket ID in our support?

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          • #6
            Сообщение от Antubis4 Посмотреть сообщение
            Hey there, can you please state the ticket ID in our support?
            Hi!!
            Sure thing! This is the ticket ID: 48725

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            • #7
              Сообщение от Adrik Посмотреть сообщение

              Hi!!
              Sure thing! This is the ticket ID: 48725
              Your request should be resolved by now.

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              • #8
                Сообщение от Antubis4 Посмотреть сообщение

                Your request should be resolved by now.
                Indeed! You've solved it, thanks a lot!!

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